Gadget
Ops.
A unified back-office suite engineered for multi-channel gadget retailers. Gadget Ops connects product inventory, IMEI/serial number tracking, multi-channel marketplace orders (Shopee, TikTok, Sini), affiliate commission trees, and end-to-end warranty claim workflows.
/gadget-opsThe challenge
As order volume surged across Shopee, TikTok Shop, and offline direct sales, serial numbers were logged manually, affiliate commissions were tracked in disjointed spreadsheets, and warranty verification took hours per customer inquiry.
- High error rates in matching shipped hardware to IMEI/serial numbers.
- Lack of real-time commission calculation across tiered affiliate networks.
- No customer self-service warranty lookup or digital claim status updates.
The platform
A single, consolidated operations hub that automatically ingests orders via webhooks, binds serials during packing, calculates affiliate payouts, and manages the lifecycle of customer warranty claims.
- Automated webhook ingestion with worker queues for 100% order capture.
- Barcode/scanner support for zero-error serial tagging during packaging.
- Audited financial reporting and instant CSV exports for reconciliation.
Engineered subsystems.
06 modulesInventory & Serials
Granular tracking of hardware units by serial number from supplier delivery to customer doorstep.
Marketplace Sync
Unified queue workers syncing orders and status updates across Shopee, TikTok, and direct channels.
Warranty & RMA
Self-serve customer warranty registration, claim verification, photo proof, and repair logs.